Sunday’s Super Bowl wasn’t just a heartbreaker for Seattle Seahawks fans.
A Canadian fan’s Super Bowl trip became a super bust, even though his beloved New England Patriots won the game.
And it’s not because he didn’t cover the spread, either. Mike Walton of Saint John, N.B. was en route to the game in Phoenix, Ariz. with three buddies, when he learned he had no tickets.
Not anymore, at least. He’d already bought them on eBay, but the seller cancelled the order at the last minute.
"We came all this way and we found out when we were here, we had no tickets. Our money had been refunded," he told CBC News.
"We were devastated. Couldn't believe it."
Walton paid about $8,700 for four tickets, plus the flight, and hotel costs. After all that he ended up watching the big win in a Las Vegas hotel room.
At this point, it doesn’t appear that Walton’s been defrauded though. EBay allows sellers to cancel unshipped orders up to 30 days after the sale, even if they’ve been paid for.
On the other coast, Vancouver Seahawks’ fan Brendon Kuhn had his own ticket trouble with StubHub and eBay (StubHub’s parent company). He bought a ticket for $1,600 — which was fairly reasonable, as Super Bowl tickets go (ESPN reports the average price on StubHub was US $4,600) — but his StubHub source likewise backpedaled on the sale, as did an eBay seller.
For its part, StubHub guarantees refunds in case an order falls through. And it also presents a through waiver, wherein users promise not to hold the company liable for “any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes between users.”
Many more U.S. fans experienced similar heartbreak through ticket resale sites and while they received the promised refunds and, in some cases, additional credit, there’s no coverage for flights, hotels or other arrangements an aspiring ticket-holder might make.
So make sure you’ve got those tickets in hand before spending all the extra cash, because you never know how online sales might pan out.